Refunds and cancellation

Last updated: September 11, 2026

This page explains what happens to your money when you cancel REI Pilot. It is short on purpose, and it is meant to be read before you buy, not after. It works alongside our Terms of Service.

The short version

REI Pilot is $497 a month, paid in advance. You can cancel any time. Cancelling stops the next charge. The month you already paid for keeps running until its billing period ends. We do not refund part of a month.

How to cancel

Log in, open the billing page inside the app, and cancel there. It takes one click, nobody has to talk you out of it, and you do not have to email anyone or wait for business hours. You will see the date your access ends. If you cannot get to the billing page for any reason, email support@goreipilot.com and we will handle it.

What happens after you cancel

Your subscription stays live until the end of the billing period you already paid for. Everything keeps working until then: your deals, your follow up, your phone numbers, your team. When that date arrives, the subscription ends and we do not charge you again.

We do not give partial refunds for the time left in a month, and we do not prorate a cancellation. If you cancel on day 3 of a month you paid for, you still have that month, and you are welcome to use it.

Usage you already ran

Texting, calling, deal cards and cash buyer pulls past what your plan includes are billed as you use them. Usage that already happened is still owed, even if you cancel the same day. A text that went out was carried by a phone carrier, and a deal card was built from property data we paid for, so those costs are real whether or not you stay.

Money sitting in your usage balance

If you added funds to your account to cover usage, whatever is left over is not refundable in cash. It also does not expire. It stays on the account and it is there to spend if you come back, whether that is next month or next year.

Take your data with you

Your contacts, deals and history are yours, and you should not leave without them. Export from inside the app before your access ends. If you have already lost access and need an export, email support@goreipilot.com and we will get it to you. Do not leave this to the last hour of the last day.

Talk to us first if something is wrong

If REI Pilot is not doing what you expected, tell us before you cancel. Email support@goreipilot.com and say what is going wrong. Most of the time it is a setting, a number that needs registering, or a piece of the setup nobody walked you through. That is a fifteen minute fix and it is free. Cancelling is always there if the answer does not satisfy you.

If we billed you wrong

If we made a billing mistake, we fix it. Email support@goreipilot.com with the charge and what looks wrong, and we will look at the usage behind it and refund anything we got wrong. No argument, no runaround. We would rather find our own errors than defend them.

Contact

NerdTech AI, Kansas City, Missouri. Billing questions go to support@goreipilot.com.